Frequently Asked Questions

Frequently Asked Questions

Straight answers to the questions we get asked most often. If yours is not here, email hello@quartzstore.co.uk and we will get back to you within one working day.

Pricing & Costs

How much do quartz worktops cost at Quartz Store?

A single 20mm slab starts from £2,304 inc. VAT, fully fitted. That is a complete, installed worktop — not just the stone. Prices increase with thickness (30mm) and coverage (1.5 or 2 slabs). You can see exact prices for every combination on our quartz worktops page.

What is included in the price?

Everything. Supply of the quartz slab, a home site visit, laser digital templating to 0.5mm accuracy, CNC fabrication, professional fitting by our own team, standard sink and hob cutouts, drainer grooves, upstands, waste removal, and a 10-year warranty. There is nothing left to add on top.

Are there any hidden costs?

No. The price at checkout is the price you pay. We do not charge extra for templating, fitting, cutouts, or waste removal — all of that is included as standard. The only extras would be optional upgrades you actively choose, such as a different edge profile. We built our pricing this way because we were tired of the industry habit of quoting a low headline figure and then stacking on charges later.

Do I pay upfront or in stages?

Payment is taken in full at checkout via Shopify Payments (Visa, Mastercard, Amex, Apple Pay, Google Pay). We do this because it keeps the process simple and means we can lock in your site visit date immediately. There are no staged payments or hidden balance-on-completion fees.

Are you VAT registered? Can I get a VAT invoice?

Yes. We are VAT registered (GB492581461) and all our prices include VAT at the current rate. If you need a VAT invoice for your records or for a property renovation claim, just email hello@quartzstore.co.uk after your order and we will send one across.

The Product

What is quartz made from?

Engineered quartz worktops are made from approximately 93% ground natural quartz crystals bound together with polymer resins and pigments. Quartz is the fourth-hardest mineral on Earth (7 on the Mohs scale, just below diamond at 10). The engineering process produces a surface that is non-porous, never needs sealing, and is consistent in colour from slab to slab. Our quartz worktops guide goes into much more detail.

Is quartz better than granite for a kitchen worktop?

For most kitchens, yes. Quartz is non-porous (0.02% water absorption vs 0.5–1% for granite), so it never needs sealing and does not harbour bacteria. It is also more consistent — granite is a natural stone, so every slab is different, which can be a problem if you need a colour match across multiple pieces. Granite does handle direct heat slightly better, but neither material should have a hot pan placed directly on it. Read our full breakdown in Quartz vs Granite: An Honest Comparison.

How thick should my quartz worktop be — 20mm or 30mm?

20mm suits most kitchens and gives a clean, contemporary look. 30mm provides a chunkier, more substantial feel and works particularly well on kitchen islands where you can see the full edge. Structurally both are equally strong for normal kitchen use — the choice is primarily aesthetic. We go into the detail in our 20mm vs 30mm thickness guide.

What colours are available?

We offer the Great 8 Strata range: Morning Frost (white), Marbled White (white with grey veining), Strata Palmyra (warm marble effect), Grey Enigma (mid grey), Imperial (dark grey), Strata Cosmos (deep ebony), and two other popular tones. View all eight with photos on our quartz worktops collection page. Remember that screens never perfectly replicate stone — our fitter brings physical samples to your site visit.

Can quartz be used around a Belfast sink?

Absolutely. Belfast (or butler) sinks are one of the most common configurations we fit. The quartz is templated and cut to sit precisely around the sink, with the front edge of the stone finished to match your chosen edge profile. Just make sure your Belfast sink is in place before the site visit so our fitter can template around it accurately.

Is quartz heat resistant?

Quartz can handle temperatures up to about 150°C without damage, but you should always use a trivet or heat mat for hot pans. The resin that binds the quartz crystals can discolour or crack under sudden, extreme heat — and that kind of thermal shock damage is not covered by warranty. This applies to granite and most other worktop materials too. A £3 trivet protects a £2,000 worktop. Read more in our care and maintenance guide.

The Process

How long does the whole process take from order to fitted worktop?

Typically two to three weeks. After you order, we confirm your site visit date within 3 working days. The site visit itself takes 30–45 minutes. Fabrication then takes 5–7 working days, and fitting is usually scheduled within a few days of fabrication completing. See the full timeline on our How It Works page.

What happens at the site visit?

Our fitter arrives at your home with a laser templating system that measures to 0.5mm accuracy. Over 30–45 minutes, they measure every angle, check for level, photograph the layout, and discuss cutout positions, edge profiles, upstands, and drainer grooves with you. They also bring physical colour samples. We have written a detailed walkthrough in our article What Is a Site Visit and Why Do You Need One?.

Do I need to disconnect my plumbing and gas before fitting day?

Yes. Your sink plumbing and any gas supply to a hob need to be disconnected by a qualified tradesperson before our team arrives. We also need your existing worktops to still be in place (we remove them as part of the fitting), but all appliances should be disconnected and the area clear. Full preparation details are on our delivery and fitting information page.

Can I choose my site visit date?

You select a preferred date at checkout (minimum 7 days from your order). We then confirm exact availability within 3 working days by telephone. If your preferred date is not available, we will offer the nearest alternative. Most customers get their first or second choice.

What if I need to reschedule?

Just email hello@quartzstore.co.uk or ring us as soon as you know. We can usually reschedule a site visit with a few days' notice. Fitting dates are harder to move at short notice because fabrication is already underway, but we will always do our best to accommodate changes.

Aftercare

How do I clean quartz worktops?

Day to day, warm water and a soft cloth is all you need. For stubborn marks, a mild washing-up liquid works well. Avoid bleach, abrasive cleaners, and anything with a pH above 10 — these can dull the surface over time. Never use scouring pads. We have published a detailed cleaning and maintenance guide with specific product recommendations.

Can quartz worktops stain?

Quartz is non-porous, so it resists staining far better than granite or marble. That said, strong pigments like turmeric, red wine, or permanent marker can leave marks if left sitting for hours. The solution is simple: wipe spills promptly with a damp cloth. If a stain does develop, a paste of bicarbonate of soda and water left for 15 minutes usually lifts it completely.

What is covered by the warranty?

Your worktop comes with a 10-year manufacturer warranty covering defects in the material itself — cracking, delamination, and colour inconsistency. The warranty does not cover damage caused by misuse (heat damage from hot pans, impact damage, or chemical damage from harsh cleaners). We also guarantee our fitting workmanship. If you notice anything within the first year, get in touch and we will sort it.

Other

Do you supply kitchen doors as well?

Yes. We supply kitchen doors from PWS, the UK's largest independent kitchen door manufacturer. We also stock handleless rail systems, handles, hinges, and other kitchen hardware. Many of our customers pair new quartz worktops with new doors for a full kitchen refresh at a fraction of the cost of a fitted kitchen. Browse our full range.

Which areas of the UK do you cover?

We cover England, Scotland, and Wales. Our fitting teams operate from regional bases across the mainland, so there is no distance surcharge. The price you see online is the price you pay whether you are in Cardiff, Edinburgh, or Cornwall.